Tag Archives: cloud UC

Unified Communications milestones in 2012: UCaaS

Since its inception, the Unified Communications as a Service (UCaaS) market has struggled to attract large enterprise customers, a segment that hasn’t been keen on outsourcing its communications because of security concerns. In 2012, the mind-set of these companies shifted, as larger vendors and service providers started aggressively building hosted and cloud-based unified communications (cloud […]

Integration between cloud UC apps require cloud federation

Cloud-based unified communications (or UCaaS) adoption may have started off slow, but momentum is building as enterprises are more readily signing up with providers like Google for email, and Salesforce.com for customer relationship management and collaboration. Just as enterprises need their on-premises phone, videoconferencing and collaboration tools to be integrated for single sign-on functionality and […]

UCaaS primer: Moving Unified Communications to the cloud

Unified Communications as a service (UCaaS) is an increasingly popular way for businesses to outsource communications and collaboration technologies. Here are the basics: Many companies offer UCaaS As the industry matures, more companies — ranging from Cisco to IBM, and Microsoft to AT&T and Verizon, to namedrop only a handful out there — are now […]

UC as a Service: When is it right for you?

More companies are adopting cloud computing now, but it’s clear that the cloud is far from the universal solution some expect it to be. Users are particularly concerned about applying the cloud to applications they depend on for doing business. These include the core mission-critical vertical-industry tasks like banking or insurance, but they also include […]

A Unified Communications cloud evolution

For IT professionals who accept that cloud changes everything, it’s also going to be true that the cloud changes Unified Communications (UC). Technology and business drivers are combining to redirect UC focus to the cloud, so users will have to decide when and how they’ll evolve their UC approaches to meet their evolving cloud commitments. […]

Cloud UC strategies: Hosted Unified Communication service models diverge

Given that everything these days seems to be about the cloud, it’s not surprising that you hear a lot about cloud UC. Cloud UC refers to the union of Unified Communications (UC) and cloud computing and focuses on hosting UC applications on the cloud. If we believe the cloud is the future, moving UC applications […]

Hosted vs. multi-tenant UCaaS: What are enterprises receiving?

Much like IT infrastructure, UC and collaboration technologies are becoming more complicated. To avoid this complexity, businesses are looking to the cloud as an outsourcing option. But moving UC to a cloud environment looks like a risky venture to many enterprises that require reliable and secure communications and collaboration. Countless Unified Communications as a Service […]

Vendors and providers hawk cloud UC, but UCaaS market slow to develop

Some large cloud providers, such as Verizon, AT&T and Microsoft, have begun to offer Unified Communications as a Service (UCaaS). While smaller providers may be tempted to follow their lead, market demand for UCaaS is limited. For now, providers will do better to focus on other Software as a Service (SaaS) opportunities and specialize in […]

Hosted UC and UCaaS offer five major advantages over on-premise UC

The number of hosted unified communications (hosted UC) services available to businesses has exploded over the past few years, eliminating the need to procure, deploy and manage premises-based infrastructure. Although these services are known by many names — hosted UC, cloud UC and Unified Communications as a Service (UCaaS) — the thing they all have […]

Large providers enter UCaaS market, but will enterprises trust them?

Until recently, the cloud-based unified communications (cloud UC) market has been the realm of startups, which often don’t have resources or clout to inspire confidence from large enterprises. However, market-leading UC vendors and service providers have started partnering to sell UC as a Service (UCaaS) — enabling enterprises to deploy everything from instant messaging (IM) […]