Bring Your Own Device

The bring your own device (BYOD) trend is growing, with more businesses allowing employees to use their own smartphones and laptops for work purposes, which presents a big opportunity for cloud service providers to sell the cloud as an alternative to storing company data on personal devices. An increasing number of businesses are removing company-issued […]

Cloud Computing

The need to do more with less fuels the majority of travelers on the High Tech Highway to look for innovative solutions. But what’s driving business innovation? We take a look at how revenue from cost savings and operational efficiency achieved from cloud solutions and virtual environments are enabling businesses to focus on strategy and […]


Many enterprises are still clinging to legacy phone systems. What has been holding back IP telephony adoption? Does it come down to industry knowledge and acceptance, or is it more of a technological hurdle? IP telephony adoption will remain slow and steady for a variety of reasons, but the main factor is the reliability of […]

Learn and Lead

The pace of business change is unrelenting in the era of the cloud computing. As businesses adjust to this new world, the learning & development role is becoming increasingly crucial as the number of employees and their associated demands grow in form and complexity. Workplace learning has been highly transformed by the rapid improvement in […]

Security in the Cloud

During the past 18 months, there has been an exponentially growing trend for technology transfer, infrastructure and applications to the cloud. This offers opportunities to organizations to fundamentally differentiate the delivery and use of business applications and data for their users. The prospect of significant reduction in costs however, results in new challenges regarding the […]

Cloud Downtime

In addition to the legions of cloud provider startups carving out their places in market, major technology companies such as VMware, Citrix, Microsoft, Google and Apple have also made a big push into cloud services. But after so many high-profile blunders last year, providers have to overcome customers’ concerns to gain mainstream traction in 2013. […]

A PBX is the standard telephony system used in enterprises and is fairly common among small and medium-sized businesses. A PBX is known as a switched system, providing a centralized infrastructure for telephony. This allows for a consistent environment for all employees with access to the PBX, such as common features and an internal dialing […]

Data Scientist

Data scientists can be invaluable in generating insights, especially from “big data”, but their unique combination of technical and business skills, together with their heightened demand, makes them difficult to find or cultivate. The research note, Emerging Role of the Data Scientist and the Art of Data Science, authored by Doug Laney and Lisa Kart […]

Since its inception, the Unified Communications as a Service (UCaaS) market has struggled to attract large enterprise customers, a segment that hasn’t been keen on outsourcing its communications because of security concerns. In 2012, the mind-set of these companies shifted, as larger vendors and service providers started aggressively building hosted and cloud-based unified communications (cloud […]

PaaS Platform as a Service

By all appearances, 2012 seemed to be a good year for cloud computing. In addition to being the darling of the media for all of last year, the cloud gained a lot of ground in terms of the number of businesses that have adopted cloud computing in some form. But despite this traction, the cloud […]

Is SIP trunking replacing hosted VoIP? If so, why? SIP trunking is an excellent play for businesses, even if they already have a PBX.  The cost benefits, rumored to be upward of 60%, are not a myth. At my firm, we are about to make our third move to another SIP provider to reduce our […]

SIP trunking offers substantial cost benefits over PRI (Primary Rate Interface). The flexibility of SIP also means that business growth opportunities, features, presence and integration aren’t precluded by dead technology. PRI is dead and was dead almost from its start. “It’s some dumb network (ISDN)” is what people in the industry call it. The PRI is […]

Cloud-based unified communications (or UCaaS) adoption may have started off slow, but momentum is building as enterprises are more readily signing up with providers like Google for email, and for customer relationship management and collaboration. Just as enterprises need their on-premises phone, videoconferencing and collaboration tools to be integrated for single sign-on functionality and […]


Business Intelligence can be applied to the following business purposes, in order to drive business value: Measurement – program that creates a hierarchy of performance metrics and benchmarking that informs business leaders about progress towards business goals. Analytics – program that builds quantitative processes for a business to arrive at optimal decisions and to perform […]