Category Unified Messaging (UM)

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WebRTC Study – Ten things CIOs should know about the new WebRTC technology

Constellation Research has published it’s latest report and provides a comprehensive guide to the WebRTC technology. WebRTC is an emerging standard that enables real-time voice, video and data sharing in a Web browser without the need for browser plugins. Potentially billions of devices supporting a browser – PCs, laptops, smartphones, tablets and a host of […]

The top 5 issues for the UC market in 2011

For what seems like forever, unified communications (UC) has been trying to come of age, fighting the traditional technology battles of securing enterprise engagement on one side and navigating vendor issues on the other. In 2010, one analyst firm went so far as to characterize UC as a Ponzi scheme! It seems clear that in […]

Understanding Communications-enabled Business Processes (CEBP) with Unified Communications

Unified communications (UC) has gone through several market transitions since its inception. Over the past few years, we’ve heard terms like “integrated communications,” “IP communications” and “unified communications and collaboration” as terms that further the definition of UC. The latest evolution of UC is something known as communications-enabled business processes (CEBP). But CEBP needs to […]

The top 5 Unified Communications issues in 2010

Unified communications is one of the most promising of all horizontal applications for productivity enhancement because it supports the key activities of customer/sales support, team building for projects and general business communications. It’s also an application that has been battered by competitive positioning, vendor consolidation and a host of industry forces. How it reacts to […]

Removing the roadblocks to Unified Communications

In its “Magic Quadrant for Unified Communications” Gartner stated that “the largest single value of UC is the ability to reduce human latency” — in other words improving worker productivity. This report went on to analyze the market. Gartner believes the UC market is maturing but not yet fully mature. UC may be discussed a […]