Category Unified Communications (UC)

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WebRTC Study – Ten things CIOs should know about the new WebRTC technology

Constellation Research has published it’s latest report and provides a comprehensive guide to the WebRTC technology. WebRTC is an emerging standard that enables real-time voice, video and data sharing in a Web browser without the need for browser plugins. Potentially billions of devices supporting a browser – PCs, laptops, smartphones, tablets and a host of […]

The Business of Social Business

Is enterprise social media the new UC?

As businesses realise the importance of external social media for customer engagement, many companies are now discovering the value of applying social approaches internally. Unified communications are evolving towards connected, social communications, providing integrated voice, data and video across organisations. How can these ‘social businesses’ encourage idea sharing, foster engagement and ultimately accelerate innovation? Click […]

Unified Communications milestones in 2012: UCaaS

Since its inception, the Unified Communications as a Service (UCaaS) market has struggled to attract large enterprise customers, a segment that hasn’t been keen on outsourcing its communications because of security concerns. In 2012, the mind-set of these companies shifted, as larger vendors and service providers started aggressively building hosted and cloud-based unified communications (cloud […]

Integration between cloud UC apps require cloud federation

Cloud-based unified communications (or UCaaS) adoption may have started off slow, but momentum is building as enterprises are more readily signing up with providers like Google for email, and for customer relationship management and collaboration. Just as enterprises need their on-premises phone, videoconferencing and collaboration tools to be integrated for single sign-on functionality and […]

Enterprise mobility needs could ramp up UCaaS market

Smartphones and tablets are slated to replace traditional computers and desk phones as the primary devices used for unified communications for the first time in 2013, according to a recent report from Campbell, Calif.-based Infonetics Research Inc. It’s not exactly breaking news that enterprises need greater flexibility built into their Unified Communications strategies, particularly when […]

Top 3 Unified Communications trends in 2012

Every new development in communications adds another moving part to the ever-evolving Unified Communications (UC) technology landscape. In 2012, the most momentous technology trends impacting UC were collaboration, bring your own device (BYOD) environments, mobility and cloud UC services with an emphasis on hybrid cloud offerings. These budding trends will continue to impact UC offerings […]

UCaaS primer: Moving Unified Communications to the cloud

Unified Communications as a service (UCaaS) is an increasingly popular way for businesses to outsource communications and collaboration technologies. Here are the basics: Many companies offer UCaaS As the industry matures, more companies — ranging from Cisco to IBM, and Microsoft to AT&T and Verizon, to namedrop only a handful out there — are now […]

UC as a Service: When is it right for you?

More companies are adopting cloud computing now, but it’s clear that the cloud is far from the universal solution some expect it to be. Users are particularly concerned about applying the cloud to applications they depend on for doing business. These include the core mission-critical vertical-industry tasks like banking or insurance, but they also include […]

A Unified Communications cloud evolution

For IT professionals who accept that cloud changes everything, it’s also going to be true that the cloud changes Unified Communications (UC). Technology and business drivers are combining to redirect UC focus to the cloud, so users will have to decide when and how they’ll evolve their UC approaches to meet their evolving cloud commitments. […]

Cloud UC strategies: Hosted Unified Communication service models diverge

Given that everything these days seems to be about the cloud, it’s not surprising that you hear a lot about cloud UC. Cloud UC refers to the union of Unified Communications (UC) and cloud computing and focuses on hosting UC applications on the cloud. If we believe the cloud is the future, moving UC applications […]

UCaaS Magic Quadrant: Providers not ready for large enterprises

Outsourcing communications to a Unified Communications as a Service (UCaaS) provider remains a risky strategy for most large enterprises. According to Gartner’s newly published UCaaS Magic Quadrant, most UCaaS providers either lack a full suite of integrated unified communications functionality or cannot scale their services to meet the needs of large, distributed enterprises. Due to […]

Hosted vs. multi-tenant UCaaS: What are enterprises receiving?

Much like IT infrastructure, UC and collaboration technologies are becoming more complicated. To avoid this complexity, businesses are looking to the cloud as an outsourcing option. But moving UC to a cloud environment looks like a risky venture to many enterprises that require reliable and secure communications and collaboration. Countless Unified Communications as a Service […]

Vendors and providers hawk cloud UC, but UCaaS market slow to develop

Some large cloud providers, such as Verizon, AT&T and Microsoft, have begun to offer Unified Communications as a Service (UCaaS). While smaller providers may be tempted to follow their lead, market demand for UCaaS is limited. For now, providers will do better to focus on other Software as a Service (SaaS) opportunities and specialize in […]

Hosted UC and UCaaS offer five major advantages over on-premise UC

The number of hosted unified communications (hosted UC) services available to businesses has exploded over the past few years, eliminating the need to procure, deploy and manage premises-based infrastructure. Although these services are known by many names — hosted UC, cloud UC and Unified Communications as a Service (UCaaS) — the thing they all have […]

UC market watch: A closer look at key vendors’ UC strategies

Movement is a battle of force against inertia, in technology and communications as much as anywhere. The forces driving changes to unified communications (UC) strategies and the UC market itself are working against two specific inertial factors, and the result can be seen by looking at how some of the key UC vendors are reacting […]