Category IP Telephony, VoIP and SIP

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WebRTC Study – Ten things CIOs should know about the new WebRTC technology

Constellation Research has published it’s latest report and provides a comprehensive guide to the WebRTC technology. WebRTC is an emerging standard that enables real-time voice, video and data sharing in a Web browser without the need for browser plugins. Potentially billions of devices supporting a browser – PCs, laptops, smartphones, tablets and a host of […]


Why are enterprises clinging to legacy phone systems? VoIP vs PSTN: What’s best for your business?

Many enterprises are still clinging to legacy phone systems. What has been holding back IP telephony adoption? Does it come down to industry knowledge and acceptance, or is it more of a technological hurdle? IP telephony adoption will remain slow and steady for a variety of reasons, but the main factor is the reliability of […]

What are the different types of private branch exchange systems?

A PBX is the standard telephony system used in enterprises and is fairly common among small and medium-sized businesses. A PBX is known as a switched system, providing a centralized infrastructure for telephony. This allows for a consistent environment for all employees with access to the PBX, such as common features and an internal dialing […]

What are the benefits of SIP trunking compared with hosted VoIP?

Is SIP trunking replacing hosted VoIP? If so, why? SIP trunking is an excellent play for businesses, even if they already have a PBX.  The cost benefits, rumored to be upward of 60%, are not a myth. At my firm, we are about to make our third move to another SIP provider to reduce our […]

Why is SIP trunking better than PRI and BRI?

SIP trunking offers substantial cost benefits over PRI (Primary Rate Interface). The flexibility of SIP also means that business growth opportunities, features, presence and integration aren’t precluded by dead technology. PRI is dead and was dead almost from its start. “It’s some dumb network (ISDN)” is what people in the industry call it. The PRI is […]

What options do businesses have when choosing VoIP telephony systems?

When thinking of a VoIP system, there are two basic elements. First is the VoIP service, which runs over a data network, much like legacy telephony runs over the public switched telephone network (PSTN). The second element is the phone system, which often takes the form of an IP private branch exchange (IP PBX). Different […]

A Unified Communications cloud evolution

For IT professionals who accept that cloud changes everything, it’s also going to be true that the cloud changes Unified Communications (UC). Technology and business drivers are combining to redirect UC focus to the cloud, so users will have to decide when and how they’ll evolve their UC approaches to meet their evolving cloud commitments. […]

Google Voice vs Skype

Skype vs. Google Voice: Feature-by-feature comparison

When it comes to free voice over Internet Protocol (VoIP) services, Microsoft’s Skype and Google Voice have received the most hype so far,  but which is worthy of being dubbed “king” of this valuable market? Many small businesses use one or both of these services as “free unified communications” options. The Skype vs Google Voice […]

UC market watch: A closer look at key vendors’ UC strategies

Movement is a battle of force against inertia, in technology and communications as much as anywhere. The forces driving changes to unified communications (UC) strategies and the UC market itself are working against two specific inertial factors, and the result can be seen by looking at how some of the key UC vendors are reacting […]

Unified Communications RFP design models and best practices

The authors who produce the unified communications (UC) Request for Proposal (RFP) all have different starting points, experiences, knowledge and goals. Who writes the UC RFP will affect the document content, the objectives and the vendors that will be solicited. The UC RFP will be influenced by existing platforms, software and IT staff. There are […]

Understanding Communications-enabled Business Processes (CEBP) with Unified Communications

Unified communications (UC) has gone through several market transitions since its inception. Over the past few years, we’ve heard terms like “integrated communications,” “IP communications” and “unified communications and collaboration” as terms that further the definition of UC. The latest evolution of UC is something known as communications-enabled business processes (CEBP). But CEBP needs to […]

Tutorial: Preparing your team for Unified Communications

Enterprises are still struggling with their information and communications technology (ICT) organizational structure. Independent of the size of the enterprise, they are not immune to the challenges as they embrace IP telephony (IPT) and unified communications (UC). It is especially vital to prepare your company’s team for UC, or else the organizational structures will not […]

Unified Communications adoption strategy tutorial

Implementing a unified communications strategy affects everything from IT operations to employee communications to wide area network (WAN) performance. Optimizing the network for unified communications, though, requires a unified communications strategy of significant planning and effort prior to the start of any actual product implementations. Often, network and telecom staffs rush to start the project […]

Best practices: Migrating to Unified Communications

Unified communications (UC) is new – new to the vendors, new to the resellers/VARs and new to the enterprise. Although there are some recent success stories, there is not a lot of experience deploying UC. The press coverage so far is positive, but as with any implementation, there will be mistakes and gotchas. Many of […]

Hosted IP Centrex services continue steady growth

Despite the global downturn, the hosted IP Centrex market has continued to show steady growth in the US and worldwide markets, according to research from In-Stat. The research found that hosted IP Centrex seats in service will reach 6.5 million in the US and 14.1 million worldwide by 2012. The government vertical sector currently has the highest penetration […]