Category Hosted and As-A-Service Trends

Cloud Broker

Cloud broker or cloud provider? Or both?

Cloud brokers emerged when enterprises began to consider the cloud for more than just storage. Customers have begun adopting cloud for human resources and sales software and unified communications and collaboration, and the cloud broker helps businesses manage and integrate these disparate cloud services. The cloud broker role also is evolving. While many brokers have […]

Firefox OS Fast, Smart, Safer

New Firefox OS will enhance SaaS security

As the business world moves towards client computing, Mozilla has promised to address issues like security with a free, cloud-sourced operating system that should make it easier to deploy SaaS apps. Mozilla is best known for Firefox, the browser. Now it’s extending its reach into the mobile phone and tablet space with a freeware operating […]

Security in the Cloud

Security as a Service (SECaaS): Security In the Cloud

During the past 18 months, there has been an exponentially growing trend for technology transfer, infrastructure and applications to the cloud. This offers opportunities to organizations to fundamentally differentiate the delivery and use of business applications and data for their users. The prospect of significant reduction in costs however, results in new challenges regarding the […]

Unified Communications milestones in 2012: UCaaS

Since its inception, the Unified Communications as a Service (UCaaS) market has struggled to attract large enterprise customers, a segment that hasn’t been keen on outsourcing its communications because of security concerns. In 2012, the mind-set of these companies shifted, as larger vendors and service providers started aggressively building hosted and cloud-based unified communications (cloud […]

What are the benefits of SIP trunking compared with hosted VoIP?

Is SIP trunking replacing hosted VoIP? If so, why? SIP trunking is an excellent play for businesses, even if they already have a PBX.  The cost benefits, rumored to be upward of 60%, are not a myth. At my firm, we are about to make our third move to another SIP provider to reduce our […]

Integration between cloud UC apps require cloud federation

Cloud-based unified communications (or UCaaS) adoption may have started off slow, but momentum is building as enterprises are more readily signing up with providers like Google for email, and Salesforce.com for customer relationship management and collaboration. Just as enterprises need their on-premises phone, videoconferencing and collaboration tools to be integrated for single sign-on functionality and […]

Enterprise mobility needs could ramp up UCaaS market

Smartphones and tablets are slated to replace traditional computers and desk phones as the primary devices used for unified communications for the first time in 2013, according to a recent report from Campbell, Calif.-based Infonetics Research Inc. It’s not exactly breaking news that enterprises need greater flexibility built into their Unified Communications strategies, particularly when […]

UCaaS primer: Moving Unified Communications to the cloud

Unified Communications as a service (UCaaS) is an increasingly popular way for businesses to outsource communications and collaboration technologies. Here are the basics: Many companies offer UCaaS As the industry matures, more companies — ranging from Cisco to IBM, and Microsoft to AT&T and Verizon, to namedrop only a handful out there — are now […]

UC as a Service: When is it right for you?

More companies are adopting cloud computing now, but it’s clear that the cloud is far from the universal solution some expect it to be. Users are particularly concerned about applying the cloud to applications they depend on for doing business. These include the core mission-critical vertical-industry tasks like banking or insurance, but they also include […]

A Unified Communications cloud evolution

For IT professionals who accept that cloud changes everything, it’s also going to be true that the cloud changes Unified Communications (UC). Technology and business drivers are combining to redirect UC focus to the cloud, so users will have to decide when and how they’ll evolve their UC approaches to meet their evolving cloud commitments. […]

Cloud UC strategies: Hosted Unified Communication service models diverge

Given that everything these days seems to be about the cloud, it’s not surprising that you hear a lot about cloud UC. Cloud UC refers to the union of Unified Communications (UC) and cloud computing and focuses on hosting UC applications on the cloud. If we believe the cloud is the future, moving UC applications […]

Google Voice vs Skype

Skype vs. Google Voice: Feature-by-feature comparison

When it comes to free voice over Internet Protocol (VoIP) services, Microsoft’s Skype and Google Voice have received the most hype so far,  but which is worthy of being dubbed “king” of this valuable market? Many small businesses use one or both of these services as “free unified communications” options. The Skype vs Google Voice […]

UCaaS Magic Quadrant: Providers not ready for large enterprises

Outsourcing communications to a Unified Communications as a Service (UCaaS) provider remains a risky strategy for most large enterprises. According to Gartner’s newly published UCaaS Magic Quadrant, most UCaaS providers either lack a full suite of integrated unified communications functionality or cannot scale their services to meet the needs of large, distributed enterprises. Due to […]

Hosted vs. multi-tenant UCaaS: What are enterprises receiving?

Much like IT infrastructure, UC and collaboration technologies are becoming more complicated. To avoid this complexity, businesses are looking to the cloud as an outsourcing option. But moving UC to a cloud environment looks like a risky venture to many enterprises that require reliable and secure communications and collaboration. Countless Unified Communications as a Service […]

Vendors and providers hawk cloud UC, but UCaaS market slow to develop

Some large cloud providers, such as Verizon, AT&T and Microsoft, have begun to offer Unified Communications as a Service (UCaaS). While smaller providers may be tempted to follow their lead, market demand for UCaaS is limited. For now, providers will do better to focus on other Software as a Service (SaaS) opportunities and specialize in […]