Category Collaboration Enterprise Tools

The Business of Social Business

The business of social business: Why enterprise social networking works

Social business (enterprise social networking) represents a new transformational opportunity for organizations. After initial forays into external social media, now many companies discover the value of applying social networking approaches, internally as well as externally. Social business can create valued customer experiences, increase workforce productivity and effectiveness and accelerate innovation. But many companies still wrestle […]

The Business of Social Business

Is enterprise social media the new UC?

As businesses realise the importance of external social media for customer engagement, many companies are now discovering the value of applying social approaches internally. Unified communications are evolving towards connected, social communications, providing integrated voice, data and video across organisations. How can these ‘social businesses’ encourage idea sharing, foster engagement and ultimately accelerate innovation? Click […]

Top 3 Unified Communications trends in 2012

Every new development in communications adds another moving part to the ever-evolving Unified Communications (UC) technology landscape. In 2012, the most momentous technology trends impacting UC were collaboration, bring your own device (BYOD) environments, mobility and cloud UC services with an emphasis on hybrid cloud offerings. These budding trends will continue to impact UC offerings […]

Cloud UC strategies: Hosted Unified Communication service models diverge

Given that everything these days seems to be about the cloud, it’s not surprising that you hear a lot about cloud UC. Cloud UC refers to the union of Unified Communications (UC) and cloud computing and focuses on hosting UC applications on the cloud. If we believe the cloud is the future, moving UC applications […]

UC market watch: A closer look at key vendors’ UC strategies

Movement is a battle of force against inertia, in technology and communications as much as anywhere. The forces driving changes to unified communications (UC) strategies and the UC market itself are working against two specific inertial factors, and the result can be seen by looking at how some of the key UC vendors are reacting […]

What’s the value of Unified Communications?

Unified Communications – everyone seems to see great value in its implementation, but how does the enterprise evaluate the move to unified communications (UC)? Since UC is sold on human productivity improvements, who within which parts of an organization will benefit? UC is of greatest value when both ends of the communication functions have access […]

UCC Implementation Strategy and Roadmap

A UCC strategy planning effort develops a UCC strategy that provides strategic alignment between corporate or business unit strategy and UCC plans and roadmaps. It is very important to know that lack of understanding of potential benefits of UCC adoption, lack of ROI and organizational cultural issues are major impediments to UCC projects. A UCC […]

Introduction to Unified Communications and Collaboration

Unified Communications and Collaboration (UCC) is an industry term that has come to mean different things to different people. It is not a repackaging or renaming of existing technologies, even though existing technologies play into it. Rather, UCC is a new way of thinking about combining existing technologies to help organizations achieve their business goals […]