A UCC strategy planning effort develops a UCC strategy that provides strategic alignment between corporate or business unit strategy and UCC plans and roadmaps. It is very important to know that lack of understanding of potential benefits of UCC adoption, lack of ROI and organizational cultural issues are major impediments to UCC projects. A UCC strategy provides strategic alignment and the bridging of technical and business drivers that allows clear business cases and organizational buy-in.
An assessment defines the starting point and unique needs and environment of each organization. It establishes what needs to be accomplished, where the starting point is and how to move forward toward the desired state of the collaboration infrastructure. The assessment begins with a close examination of the current communications environment. But it is also necessary to focus on what the strategy and business goals (defined as part of strategy) are so that the integration of communications with collaboration will tie to those goals.
Typical business goals are:
- Increase competitiveness
- Improve customer satisfaction
- Reduce costs
- Support mobile workers
- Reduce the need for office space by providing a flexible working environment
- Support a globalization effort
- More effectively connect teams across geographies
The business requirements identify each department’s or business unit’s specific communications needs. You can then use UCC capabilities to provide core productivity benefits. Organizations can have a list of ten, twenty or more projects that are in line for the coming year. The challenge of the assessment is to determine how UCC can be interwoven into those projects to support business drivers.